Helpy
Helpy
by Helpy.io, LLC

VERSION 2.4

OS Ubuntu 18.04

Create Helpy Droplet

Description

Helpy is a modern helpdesk platform written in Ruby on Rails. The goal of Helpy is to power your support email and ticketing, integrate seamlessly with your app, and run an amazing customer helpcenter. Helpy is an integrated support solution- combining and leveraging synergies between support ticketing, knowledge base and a public community. Each feature is optional however, and can be easily disabled.

Software Included

PackageVersionLicense
Helpy2.4.0MIT
Ruby on Rails4.2.11MIT
Postgres9.4Postgres SQL

Getting started after deploying Helpy

Thanks for installing Helpy 2.4!

This guide will help you get set up and running quickly, and maximize the value you get from the one-click instance. When you first visit the droplet, you will be greeted with an onboarding sequence, and have the option to create your master admin user. Even though you are excited to get into the tool, you should at least do this to secure the app. Explore the following topics to learn more about Helpy and the droplet:

Administering the Droplet

There is a great article about maintaining the droplet image here: Care and Feeding of your Digital Ocean one-click image

Configure Basic Settings

There is a settings option in the admin panel to set up things like i18n, system names, colors, the embeddable widget, etc. There is a full guide to getting set up at: Configuring Your Helpy Settings

Support Multiple Languages (optional)

Helpy includes support for Multilingual help sites, and multi-language knowledgebase articles. This page explains how to enable Helpy's international capabilities and provides an overview of what functionality this adds to Helpy: How To Set Up A Multilingual Helpy Support Knowledgebase

Set up your Helpy to send and receive email (optional)

Helpy has the ability to receive email at your support email addresses and import the messages as tickets in the web interface. Whenever you or the user replies to the email thread, Helpy captures the discussion and sends out messages accordingly. Follow the tutorial on Setting Up Your Helpy Installation To Send And Receive Email to set this up.

Configure oAuth (optional)

Helpy supports Omniauth login capabilities. This means you can allow your support users to sign in with a single click via any Omniauth provider- ie. Facebook, Twitter, Gmail, or many others. Read Setting Up Oauth For Your Helpy to see how.

API Creation

In addition to creating a Droplet from the Helpy 1-Click App via the control panel, you can also use the DigitalOcean API.

As an example, to create a 4GB Helpy Droplet in the SFO2 region, you can use the following curl command. You’ll need to either save your API access token to an environment variable or substitute it into the command below.


  curl -X POST -H 'Content-Type: application/json' \
       -H 'Authorization: Bearer '$TOKEN'' -d \
      '{"name":"choose_a_name","region":"sfo2","size":"s-2vcpu-4gb","image":"helpy-18-04"}' \
      "https://api.digitalocean.com/v2/droplets"
      

Support Details

Supported By:Helpy.io, LLC
Hours:9am-5pm
Support URL:https://support.helpy.io/
Support Email:hello@helpy.io

Learn More

Product Docs

Technical overviews, how-tos, release notes, and support material

Tutorials

DevOps and development guidelines

API Docs

Run your resources programmatically

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