Frigade Docs

Christian Mathiesen

Eric Brownrout

In-product AI agents for onboarding and support

<a href="https://frigade.com">Frigade</a> is an AI-powered product adoption platform that helps users navigate your product with real-time, in-app guidance. Frigade’s AI can automatically analyze your product to document key workflows, then guide users through tasks, answer questions, and route complex cases to your team—so users don’t get stuck and support doesn’t get overwhelmed.
Frigade supports a series of use cases such as:
<ul>
<li>Support deflection: Guide users to resolve common product questions inside the UI before they become tickets.</li>
<li>Onboarding &amp; activation: Walk new users through key workflows step-by-step, in context of your product.</li>
<li>Feature adoption: Promote discovery and usage of important features with targeted, in-product guidance.</li>
<li>User research: Run timely, relevant surveys and forms that don’t interrupt the user experience.</li>
<li>Human handoff: Escalate complex or high-stakes situations to a support or success team when needed.</li>
</ul>
<h1 id="features">Features</h1>
Learns automatically 
Frigade’s AI uses and analyzes your product to document key workflows—with no manual setup required.
Theming / customization 
Create a high-quality experience that feels like a native part of your product.
Search 
Instantly guide users to features and documentation from anywhere in your app.
Insights 
Understand where users get stuck and turn that into product improvements.
Handoff to human 
Easily transfer complex or challenging queries to your support team.
<h1 id="benefits">Benefits</h1>
<ul>
<li>Reduce ticket volume by helping users self-serve with in-app guidance.</li>
<li>Increase revenue by nudging feature discovery to boost conversions, upsells, and cross-sells.</li>
<li>Activate and engage users by removing friction points across the customer journey.</li>
</ul>
To learn more, visit <a href="https://frigade.com">frigade.com</a>.

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