Helpy Website

Helpy Support

Hosted Cloud Status

Scott Miller

Helpy Pro is a turnkey ticketing and customer support platform, perfect for quickly adding help desk functionality to your project here on DigitalOcean!!!

This DigitalOcean marketplace add-on gives you instant access to the free tier of Helpy Pro. This includes the core open source ticketing features for 1 agent.
Core Features
<ul>
<li>Convert incoming emails to <a href=">">support tickets</a> which appear in your agent inbox</li>
<li>Provide a customized help center where customers can submit or track previous requests</li>
<li>Organize tickets with tagging and team groups. Assign tickets to agents and teams.</li>
<li>Quickly locate tickets using the integrated ticket search</li>
<li>Manage and organize customer tickets with Merge and Split</li>
<li>Manage your customer contacts with the integrated customer CRM</li>
<li>Support for 20+ languages</li>
</ul>
Helpy Pro can be upgraded to a full version by choosing a paid tier, which unlocks features designed for scaling businesses, including:
<ul>
<li>Empower your customers to solve their own problems with a searchable knowledgebase</li>
<li>Stay organized with ticketing that includes custom views, queues, and SLAs</li>
<li>Gain operational efficiencies with auto-assignment, real-time notifications, and automation</li>
<li>Create and customize ticket creation forms for different reasons and teams</li>
<li>Advanced reporting to help you optimize your content and operations</li>
<li><a href=">">Live chat and Knowledgebase widget</a> to bring help directly to your customers in product</li>
<li>A full API for building deep integrations into your existing application stack or any of the 4000+ apps on Zapier.</li>
</ul>

Helpdesk Ticketing

Self Service Helpcenter

Knowledge Base

Community Forums

Automations, Customization, Service Level Agreements

Custom Ticket Forms and Fields

Security Features: SSO, Data Scrubbing, Secure Messaging, Permissions

Live Chat Widget

Integrate with 4000+ Applications on Zapier

Included Agent Seats (The number of agents you can have)

One agent seat of Helpy on the Total plan

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