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Safeguard your customer support data without compromising on providing a heroic customer support experience. Helpy Pro is the <a href="https://helpy.io" rel="noopener" target="_blank">self-hosted customer support platform</a> engineered for companies that are serious about security, privacy, and compliance. Designed for on-premise and private instance deployments, Helpy Pro lets you avoid vendor lock-in, own your data, and integrate with the tools you already use to keep your data safe.
About the Droplet
This DigitalOcean marketplace droplet gives you instant access to the free tier of Helpy Pro. This includes the core open source ticketing features for 3 agents.
Core Features
<ul>
<li>Convert incoming emails to <a href="https://helpy.io/helpdesk-software/" rel="noopener" target="_blank">support tickets</a> which appear in your agent inbox</li>
<li>Provide a customized help center where customers can submit or track previous requests</li>
<li>Organize tickets with tagging and team groups. Assign tickets to agents and teams.</li>
<li>Quickly locate tickets using the integrated ticket search</li>
<li>Manage and organize customer tickets with Merge and Split</li>
<li>Manage your customer contacts with the integrated customer CRM</li>
<li>Support for 20+ languages</li>
</ul>
Helpy Pro can be upgraded to a full version with the addition of a license code, which unlocks features designed for scaling businesses, including:
<ul>
<li>Empower your customers to solve their own problems with a searchable knowledgebase</li>
<li>Stay organized with ticketing that includes custom views, queues, and SLAs</li>
<li>Gain operational efficiencies with auto-assignment, real-time notifications, and automation</li>
<li>Create and customize ticket creation forms for different reasons and teams</li>
<li>Advanced reporting to help you optimize your content and operations</li>
<li><a href="https://helpy.io/live-chat/" rel="noopener" target="_blank">Live chat and Knowledgebase widget</a> to bring help directly to your customers in product</li>
<li>A full API for building deep integrations into your existing application stack</li>
</ul>
Security, Privacy and Compliance
<ul>
<li>Compliance features to manage customer right to deletion requests for GDPR, CCPA, WPA, etc.</li>
<li>An open-source codebase that you can review and contribute to</li>
<li>Host on any public or private cloud, even on-premise in your own datacenter</li>
<li>Keep control of and maintain ownership of your data at all times</li>
<li>Avoid compliance chain hell with no third party dependencies</li>
<li>Rest assured no one is “looking over your shoulder”</li>
<li>Set and follow internal data retention policies, including backups</li>
<li>Define team-based permissions and roles</li>
</ul>

Ruby

Postgres

Nginx

Modern customer support platform including ticketing, chat, knowlegebase.

Helpy

Helpy Pro

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